Shipping policy
Shipping Policy
This Shipping Policy explains how orders are processed, shipped and delivered by Little Roo Co.
Order Processing
Orders are usually processed after payment has been confirmed.
Processing times may vary depending on product availability, supplier handling times, public holidays, high demand periods or order verification requirements.
Shipping Times
Estimated delivery times are shown at checkout where available.
Delivery times are estimates only. Actual delivery times may vary due to supplier processing, courier delays, customs checks, public holidays, weather events, remote delivery areas or other delays outside our control.
Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
Tracking updates may take time to appear after the parcel is first scanned by the carrier.
Multiple Parcels
Some orders may arrive in more than one parcel if the items are shipped separately or from different fulfilment locations.
If this happens, each parcel may have separate tracking details.
Delivery Address
Please make sure your shipping address is correct before placing your order.
Little Roo Co. is not responsible for delays, failed delivery or lost parcels caused by incorrect or incomplete address details supplied at checkout.
Delayed Orders
If your order appears delayed, please check your tracking details first.
If tracking has not updated for an extended period, please contact us through our Contact page and include your order number.
Lost Parcels
If a parcel appears lost in transit, we will review the issue using the available tracking details and help guide the next steps.
Customs, Duties and Taxes
If international shipping is available, customs fees, import duties, taxes or local charges may apply depending on the destination country.
These charges are not controlled by Little Roo Co. and may be the customer’s responsibility unless clearly stated otherwise at checkout.
Shipping Restrictions
Some products may not be available for shipping to all regions.
If an item cannot be shipped to your address, your order may be cancelled and refunded.
Contact About Shipping
For shipping questions, please use our Contact page.
Last updated: 4 June 2026